Core Skills

Professional experience

Cogeco Connexion

2024  - 2025
Agile Product Owner - IPTV Experience

Spearheaded the IPTV Cogeco EPICO product squad, overseeing a team of approximately 10 product managers, UX designers, QA analysts, research managers, and others, in managing the backlog for the 7 platforms supported by the product (Apple TV, Roku, Samsung TV, Fire TV, Android TV and iOS/Android mobile applications).

• Navigated the evolution of the Cogeco EPICO product applications by managing over 5 different partners for backend, frontend, and respective OEMs.

• Launched 7 streaming apps in order to introduce additional package types, thereby increasing flexibility for the organization. 

• Pioneered the launch of the Cogeco EPICO app on the Roku platform, establishing Cogeco as the only telecommunications company in Canada that supports this popular device.

• Managed multidisciplinary IPTV squad in order to turn customers insights into real user experience solutions.

2023  - 2024
Team Lead Product Design

Directed the video product design team, comprising 5 UX designers and researchers focused on the IPTV video product on multiple platforms (Apple TV, Roku, Samsung TV, Fire TV, Android TV and iOS/Android mobile apps).

• Helping the direction of products with the executive decision to completely own the user experience of the Cogeco Epico IPTV product. 

• Launched the new user experience of Cogeco EPICO applications with the most recent market trends and customer insights has created an important impact on the satisfaction (NPS+15) with significantly increasing numbers of adoptions on the additional platforms and elevating the product to the high competition level.

• Coordinated UX research by the implementation of a 200 customers panel to capture UX and marketing qualitative and quantitative insights and turn them into practical design improvements.

• Implemented a great collaboration between designers and developers coming from internal team and external partners in order to create a perfect synergy to optimize the product value iterations.   

• Reduced the service calls by supporting appropriate revised educational features following important customer’s insights. 

2018  - 2023
IPTV Product Design Manager

Oversaw product design for Cogeco's inaugural IPTV EPICO product across Android TV, iOS/Android mobile platforms, and web browsers with a partner, to be launched in Quebec and Ontario, in 2020.

• Enhanced customer satisfaction significantly (NPS+10) through the successful launch of the innovative EPICO Android TV remote control new design.

• Influenced the partner’s platform development team in decisions about the user experience improvements that were required to increase the customer satisfaction.

Vero Active Design

2017  - Present
Launched a UX Design project management company

Consulting services for various clients.

• Raymond Chabot Grant Thornton - Product design of the new responsive platform IMPO/TAXO.
• Karine Champagne - Design of the new eBook of the Canadian triathlete and life coach about mental health issues.

FanVision Entertainment

2010  - 2018
Project Manager - UX Design & Sports Fan Experience

Supervised projects and teams (about 8 team members) for over 10 mobile and TV products aimed at enhancing fan experiences at live international sporting events (Formula 1, NASCAR, PGA Tour, ATP Tennis, NFL).

• Led the developed and released projects in a scalable format to allow additional sporting events to use the same architecture and reduce the development time & cost and expand the clients base.

• Assisted the small company’s executive team in the discussions with new client acquisitions by supporting the right support and prototype to create a client engagement on the product for their customer experience satisfaction.

Nokia

2009  - 2010
Senior UX Designer consultant

Designed the user experience for messaging, email and social networking applications on Nokia’s first smartphone mobile devices.

Kangaroo TV

2006  - 2008
Team Lead - UX Design

Managed the UX design team and the graphic direction of multiple mobile products related to the fan on-site experience of multiple international live sporting events (Formula 1, NASCAR and NFL) using live video, audio and statistics content.

Ubisoft Montreal & Shanghai

2001  - 2006
Senior UX Designer

Designed the user interface for several licensed Tom Clancy’s video games AAA productions on XBOX and PlayStation consoles at the Montreal and Shanghai offices, integrating large multidisciplinary teams.

Gameloft - Ubisoft Entertainment

2000  - 2001
UX Designer

Designed the new Gameloft.com web platform supporting more than 50 various online video games.

Certifications

Professional Scrum Product Owner certification (PSPO)

Scrum.org

Product Manager certification

LinkedIn Learning

Creative Thinking and Innovation Skills

LinkedIn Learning

Click here to download my resume.